Terms & Conditions

These Terms govern your relationship with the operator of Avantgarde Casino, made available through the website avantgarde-au.com ("Website"). They set out the legally binding terms and conditions applicable to your access to and use of the online casino and related services (the "Services"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Effective date: 1 January 2026.

Definitions

• Operator means the offshore company that owns and operates Avantgarde Casino and the Website at avantgarde-au.com, providing the Services under an online gambling sub-licence issued by Antillephone N.V. under Curaçao master licence 8048/JAZ.
• Avantgarde Casino or Avantgarde Casino means the branded online casino operated via the Website for players who access it from Australia and other permitted jurisdictions.
• Website means the domain avantgarde-au.com and any related mobile or downloadable clients provided by the Operator.
• User or Player or you means any natural person who creates an account on, or otherwise uses, the Website or Services.
• Account means the personal online gambling account you register and maintain on the Website.
• Services means all gambling and related services offered on the Website, including but not limited to casino games, live dealer games, bonuses, promotions, loyalty programs, and customer support.
• Bet or Wager means any amount of real money or bonus funds staked by you on any game or event offered on the Website.
• Game(s) means any casino game, slot, table game, live dealer game, or other interactive gambling product provided through platform providers such as Rival Gaming, Betsoft, Saucify or other licensed third-party software providers.
• Bonus means any promotional offer, including welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards or other incentives credited to your Account subject to specific terms.
• Bonus Funds means funds, free spins, or other credits awarded as part of a Bonus that may be subject to wagering requirements, restrictions, and expiry.
• Wagering Requirement means the number of times you must stake (wager) Bonus Funds, or a combination of deposit plus Bonus Funds, before related winnings become withdrawable.
• Real Money Balance means money deposited by you and any winnings derived from such deposits that are not subject to wagering requirements.
• Restricted Jurisdiction means any country or territory where online gambling with offshore operators is prohibited or restricted by law, regulation or regulatory authority, as determined by the Operator in its sole discretion.
• KYC (Know Your Customer) means identity and verification checks the Operator performs, including verification of age, identity, address, payment methods and source of funds.
• Payment Method means any method you use to deposit or withdraw funds, including bank cards, e-wallets, bank transfers and, where available, cryptocurrencies.
• Self-exclusion means a voluntary request by you to be prevented from using the Services for a specified period or permanently for responsible gambling reasons.
• Privacy Policy means the separate document published on the Website that explains how personal data is collected, used, stored and shared.
• Terms means these Terms and Conditions, as amended from time to time.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only create an Account and use the Services if you are at least 18 years old or the minimum legal age for online gambling in your jurisdiction, whichever is higher.
• Jurisdictional responsibility: The Operator is licensed in Curaçao and is not licensed by any Australian authority, including the Australian Communications and Media Authority (ACMA). It is your responsibility to ensure that accessing and using the Services is lawful in your location. You must not use the Services if you reside in a Restricted Jurisdiction or where such use would be unlawful.
• One account only: You may hold only one Account with Avantgarde Casino. Multiple or duplicate accounts may be closed, and associated balances and bonuses may be cancelled in accordance with these Terms.

Registration Process

1. Account creation: To register, you must complete the online registration form, providing accurate and complete information including your full name, date of birth, country of residence, contact details and a valid email address.
2. Email verification: You may be required to verify your email address by clicking a confirmation link sent to the email you provide. Until verification is completed, access to certain Services may be limited.
3. Information accuracy: You represent and warrant that all information you provide is true, complete and up to date. You must promptly update your Account details if any information changes.

Verification and KYC

• Identity verification: The Operator may, at any time, request KYC documentation to verify your identity, age, address, ownership of Payment Methods, and source of funds. This may include:
  • Government-issued photo ID (passport, driver licence, national ID).
  • Proof of address (utility bill, bank statement) issued within the last 3 - 6 months.
  • Copies, screenshots or statements for bank cards, e-wallets, bank accounts or crypto wallets used.
  • Additional documentation relating to source of funds where required under anti-money laundering (AML) obligations.
• Timing and limits: The Operator may suspend deposits, bets and/or withdrawals until KYC is satisfactorily completed. Withdrawals may be delayed pending verification. You acknowledge that Curaçao-based regulators historically provide limited intervention in disputes about KYC delays, and that your primary recourse is through the Operator's internal complaint process.
• Failure to comply: If you do not provide requested documents, provide false or misleading information, or cannot be verified, the Operator may:
  • Refuse to open or reactivate your Account.
  • Restrict or suspend your Account.
  • Void bets and confiscate balances where required by law or deemed necessary to prevent fraud, money laundering or underage gambling.

Account Security

• Login credentials: You must keep your username, password and any other security credentials confidential and not share them with any third party.
• Responsibility for use: You are responsible for all activity on your Account, whether or not authorised by you, unless the Operator has failed to maintain reasonable security on its systems.
• Suspicion of compromise: If you suspect your Account is compromised, you must immediately change your password and contact customer support at [email protected] or via live chat.
• Prohibition on third-party use: You must not allow any other person to use your Account or place bets on your behalf.

Betting & Gameplay Rules

General Gameplay Rules

• Game providers: Games are supplied by third-party providers such as Rival Gaming, Betsoft and Saucify. Each Game is subject to the provider's rules, paytables and random number generator (RNG) logic, which you must review before playing.
• Fairness: Outcomes are determined by certified RNGs or live-dealer mechanisms provided by third parties. The Operator endeavours to offer fair and accurate results but does not guarantee uninterrupted or error-free operation.
• Local law: You must ensure that participating in online gambling and using specific Games is legal in your jurisdiction. The Operator does not represent that the Services comply with Australian law or the law of any jurisdiction other than Curaçao.

Placing Bets

• Bet acceptance:
  • A Bet is considered placed when it is accepted by the Operator's servers and appears in your Game or Account history.
  • Minimum and maximum stake limits may apply per Game and per Account, and may be changed at the Operator's discretion.
• Bet confirmation: Once a Bet has been confirmed by the system, it cannot usually be cancelled or modified. It is your responsibility to check the details of each Bet before confirming.
• Game malfunctions: If a Game malfunctions, all affected Bets and game rounds may be voided. Stakes may be refunded to your Real Money Balance for the affected rounds, and any erroneous winnings may be cancelled.
• Disconnections: In the event of disconnection, the outcome of the Game will be determined by the Game server. On reconnection, you may be able to resume the Game or view the settled result. The Operator is not liable for internet, hardware or software failures on your side.

Live Casino, Chat and Conduct

• Live dealer rules: Live dealer Games are operated in real time and may be subject to additional rules and limitations. Bets placed after the "no more bets" announcement or system-registered cut-off may be rejected.
• Chat conduct: Where chat functions are provided (e.g. with dealers, other players or support), you must not:
  • Use abusive, obscene, racist, sexist, threatening, defamatory or otherwise offensive language.
  • Harass, intimidate or spam other users or staff.
  • Promote other gambling sites, products, or illegal activities.
• Prohibited behaviours: You must not engage in:
  • Collusion with other players.
  • Use of bots, scripts, AI or automated tools to play Games.
  • Exploiting software bugs, errors or glitches.
  • Chargeback, payment fraud, identity theft or other fraudulent conduct.
• Enforcement: Breach of these conduct rules may result in chat suspension, game restrictions, Account suspension or closure, and forfeiture of funds where reasonably necessary to address fraud or abuse.

Bonus Terms

General Bonus Conditions

• Supplementary rules: All Bonuses and promotions are governed by these Terms and by the specific rules published on https://avantgarde-au.com/promotions. In case of conflict, specific promotion rules prevail for that promotion.
• Bonus availability: The Operator may grant, withhold, change or withdraw Bonuses at its discretion. Bonus offers are intended for recreational play and may not be offered to all Users.
• Eligibility: Bonus eligibility may depend on factors such as country, currency, Payment Method, past activity, and AML/CTF risk assessment.

Activation and Wagering Requirements

• Activation:
  • Some Bonuses require a bonus code or opt-in at the cashier; others may be automatically credited.
  • Minimum deposit amounts may apply in order to activate a Bonus.
• Wagering:
  • Unless stated otherwise on the promotion page, Bonus Funds and any associated winnings are subject to wagering requirements before withdrawal.
  • Wagering requirements are usually expressed as a multiple of the Bonus amount or deposit plus Bonus (e.g. 40x Bonus or 30x deposit + Bonus). The exact requirement is set out in the promotion details.
  • Until wagering requirements are met, Bonus Funds and related winnings remain locked and may not be withdrawn, though you may withdraw your Real Money Balance (subject to forfeiting the Bonus and related winnings).
• Timeframes: Bonuses may have an expiry period (for example, 7 - 30 days from issuance). If wagering requirements are not met within the stated timeframe, remaining Bonus Funds and associated winnings may be cancelled.

Game Contribution and Restrictions

• Game weighting: Different Games may contribute differently towards wagering requirements. Typically:
  • Most video slots: up to 100% contribution.
  • Table games, video poker, live casino, and some specialty games: reduced or 0% contribution.
  The exact contribution percentages for each Game or Game category are set out in the bonus rules.
• Prohibited Games and bets: Certain Games may be excluded from Bonus play, and certain betting patterns may be considered abusive, including but not limited to:
  • Placing single bets exceeding the maximum allowed stake per spin/round while a Bonus is active.
  • Low-risk betting strategies intended primarily to clear wagering (e.g. betting on both red and black in roulette).
  • Deliberately playing high-risk Games with Bonus Funds and then switching to low-risk Games to clear wagering.
  Breach may result in removal of Bonuses and associated winnings, and possible Account restrictions.

Combining Promotions and Bonus Abuse

• Non-stacking: Unless explicitly permitted, only one active Bonus may apply at a time. You may not combine multiple active Bonuses or promotions to the same deposits or wagers.
• Multiple accounts: Opening multiple Accounts to claim the same Bonus more than once is prohibited. Related or linked accounts (such as those sharing IP address, device or Payment Method) may be treated as a single household.
• Abuse handling: If the Operator reasonably believes that you have abused or attempted to abuse a Bonus or promotion, or participated in strategies designed to exploit Bonuses, it may:
  • Deny, withhold, or cancel any Bonus.
  • Confiscate Bonus winnings.
  • Close or suspend your Account.

Payments & Withdrawals

Deposits

• Payment Methods: The Website may support deposits via bank cards, e-wallets, bank transfers and, where available, cryptocurrencies. Availability depends on your location, currency and risk profile.
• Ownership of funds: You may only deposit using Payment Methods that are in your own name. Deposits made from third-party accounts or on behalf of others may be reversed and funds returned to the source, where possible.
• Deposit limits: Minimum and maximum deposit limits apply and may vary by Payment Method. The Operator may adjust these limits based on your activity, KYC status and responsible gambling settings.
• Fees: The Operator aims not to charge deposit fees, but reserves the right to do so and to pass on fees imposed by payment processors. Any such fees will be disclosed in the cashier where practicable.

Withdrawals

• General rules:
  • Withdrawals are, where possible, processed back to the same Payment Method used for deposit, subject to technical and regulatory constraints.
  • You may be required to complete full KYC verification before any withdrawal is processed.
• Processing times:
  • The Operator endeavours to review withdrawal requests within a reasonable timeframe (for example, within 1 - 3 business days), subject to workload, KYC checks and AML/CTF screening.
  • Additional time may be required for your payment provider or bank to credit the funds.
• Withdrawal limits: Daily, weekly or monthly withdrawal limits may apply and are displayed in the cashier or notified via support. Larger withdrawals may be paid in instalments.
• Currency and crypto:
  • If cryptocurrency is supported, you acknowledge that crypto values are volatile and that the Operator is not responsible for exchange rate fluctuations.
  • Conversions between currencies (including crypto to fiat and vice versa) will be made at rates applied by the Operator or the payment provider at the time of transaction.

Chargebacks, Refunds and Reversals

• Chargebacks: You must not request chargebacks or otherwise reverse deposits without a valid legal basis. Unjustified chargebacks constitute breach of these Terms and may result in:
  • Immediate Account suspension or closure.
  • Confiscation of balances (to the extent of unpaid deposits and fees).
  • Reporting to relevant payment processors and fraud databases.
• Refunds:
  • Once a deposit is used for wagering, refunds are generally not provided.
  • In exceptional circumstances and at the Operator's discretion, deposits that have not been wagered may be refunded to the original Payment Method, subject to deduction of payment processing fees and any costs incurred.
• Bonuses and winnings: If a deposit is refunded or reversed, any related Bonuses and winnings may be cancelled. The Operator may set off any amounts you owe against balances in your Account.

Dormant and Inactive Accounts

• Dormancy: If you have not logged into your Account for a continuous period (for example, 12 months), your Account may be considered dormant. The Operator may attempt to contact you using the details on file.
• Fees: Subject to applicable law, a reasonable monthly administrative fee may be charged to dormant Accounts with a positive balance, not exceeding the balance itself. If the balance reaches zero, no further fee will be charged.
• Reactivation: You may reactivate a dormant Account by contacting support and completing any required verification procedures.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will use reasonable efforts to:
  • Provide the Services with reasonable skill and care.
  • Ensure that Games are offered in accordance with their published rules and paytables.
  • Accurately record and credit Bets, results and balances.
• Regulatory status: The Operator is licensed under a Curaçao online gambling regime (Antillephone N.V., master licence 8048/JAZ). It is not licensed in Australia, does not hold an Australian Registered Body Number (ARBN), and is not regulated by ACMA.

Exclusions and Limitations

• No Australian Consumer Law protection: To the maximum extent permitted by law, you acknowledge that you do not benefit from Australian Consumer Law (ACL) protections in relation to the Operator, as it is an offshore entity not carrying on business under an Australian licence. Nothing in these Terms excludes any non-excludable rights you may have under any law that actually applies to your relationship with the Operator.
• Technical issues: The Operator is not liable for:
  • Failures or interruptions of telecommunications, internet connectivity, or power supplies beyond its reasonable control.
  • Hardware or software failures on your devices.
  • Delays or failures by third-party providers, such as payment processors or game suppliers.
• Indirect losses: To the fullest extent permitted by applicable law, the Operator is not liable for any indirect, consequential, incidental, punitive or special damages, including loss of profits, data or goodwill, arising from your use of or inability to use the Services.
• Maximum liability: Where the Operator is found liable to you in connection with a specific Bet, Game or transaction, its maximum aggregate liability shall not exceed the amount you wagered on that Bet or Game, or the amount of the disputed transaction, whichever is lower.
• Blocking and access: Access to the Website from Australia may be blocked by Australian internet service providers as a result of ACMA enforcement actions. The Operator has no control over such blocks and is not liable for any loss arising from them.

Risk of Gambling

• No financial advice: Gambling involves risk of losing money. The Operator does not provide financial advice and the Services must not be treated as an investment or income source.
• Responsible gambling: You are solely responsible for your gambling decisions and for setting personal limits. Information and tools are provided on the Website's responsible gaming page at https://avantgarde-au.com/responsible-gaming.

Intellectual Property Rights

Ownership

• Website content: All content on the Website, including text, graphics, logos, icons, images, audio, video, software, and the overall look and feel, is owned by or licensed to the Operator and is protected by copyright, trademark and other intellectual property laws.
• Game software: Game software and related materials are owned by their respective providers (such as Rival Gaming, Betsoft and Saucify) and licensed to the Operator for use on the Website.

Permitted Use

• Limited licence: The Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services on your personal devices solely for private, non-commercial entertainment, subject to these Terms.
• Restrictions: You must not:
  • Copy, reproduce, distribute, modify, display, publish, transmit, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or software, except where expressly permitted by applicable law.
  • Use any automated tools (such as bots, crawlers, scrapers) to access or interact with the Website.
  • Remove or alter any copyright, trademark or other proprietary notices.

Privacy & Data Protection

• Privacy Policy: Your personal data is collected and processed in accordance with the Privacy Policy published on the Website (accessible via a "Privacy Policy" link in the footer or main menu). You should review the Privacy Policy carefully before using the Services.
• Data use: By using the Services, you consent to the collection, use, storage and disclosure of your data as described in the Privacy Policy, including processing for KYC, AML/CTF, fraud prevention, customer support and marketing (where legally permitted and subject to your preferences).
• Security: The Operator uses reasonable technical and organisational measures to protect your data; however, no method of transmission or storage is completely secure. You acknowledge this inherent risk.

Changes to Terms

• Right to amend: The Operator may amend these Terms at any time to reflect changes in law, regulatory requirements, technical updates, business practices or Services.
• Notice of changes: Where changes are material, the Operator will take reasonable steps to notify you, which may include:
  • Publishing the updated Terms on https://avantgarde-au.com/terms-and-conditions, and/or
  • Displaying a notice or banner on the Website, and/or
  • Sending an email to the address registered to your Account.
• Effective date: Unless otherwise stated, changes take effect when the updated Terms are published on the Website. Your continued use of the Services after that date constitutes acceptance of the updated Terms.
• Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Services and may request closure of your Account. You may withdraw any eligible Real Money Balance in accordance with these Terms.

Termination & Suspension

Operator's Right to Suspend or Terminate

• Grounds: The Operator may suspend or close your Account, restrict your access to the Services, or withhold funds where it reasonably suspects or determines that:
  • You have breached these Terms or any Game or Bonus rules.
  • You are underage or have provided false or misleading information.
  • You are located in a Restricted Jurisdiction or using VPNs/proxies to circumvent geographical restrictions.
  • You have engaged in fraud, money laundering, collusion, Bonus abuse or other unlawful or improper conduct.
  • Required AML/CTF, KYC or source-of-funds checks cannot be satisfactorily completed.
• Notice: Where lawful and practical, the Operator will use reasonable efforts to notify you of suspension or closure and the reasons for it, using the contact details associated with your Account.

Your Right to Close the Account

• Voluntary closure: You may request closure of your Account at any time by contacting support via email or live chat.
• Self-exclusion: If you wish to self-exclude for responsible gambling reasons, you may contact [email protected] and specify the desired exclusion period (for example, temporary or permanent). Additional information is provided at https://avantgarde-au.com/responsible-gaming.

Effect of Termination

• Balances:
  • On closure (by you or the Operator), any Real Money Balance that is not subject to investigation, chargeback, AML/CTF review or breach proceedings will, where possible, be returned to you via an appropriate Payment Method.
  • Bonus Funds and associated winnings may be cancelled upon Account closure, unless the Operator decides otherwise at its discretion.
• Ongoing obligations: Termination of your Account does not affect any rights or obligations that have accrued before termination, including any indemnities and limitations of liability.

Governing Law & Jurisdiction

• Governing law: These Terms, your Account and your use of the Services are governed by the laws of Curaçao, excluding conflict-of-laws rules that would result in the application of any other law.
• Dispute resolution - internal process:
  • If you have a complaint, you should first contact customer support at [email protected] or via live chat, providing full details of the issue.
  • The Operator will use reasonable efforts to respond and attempt to resolve your complaint.
• External escalation:
  • As the Operator is licensed in Curaçao, some disputes may be escalated to or reviewed under procedures associated with Antillephone N.V. under master licence 8048/JAZ. Details may be available via the general validator at https://validator.antillephone.com, which may be unavailable or generic at times.
  • You acknowledge that Curaçao regulators have historically provided limited hands-on intervention in individual player disputes, particularly around Bonuses and KYC delays.
• Courts / arbitration: Subject to any mandatory alternative dispute resolution mechanism prescribed by the applicable licence, any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Curaçao, and you irrevocably submit to their jurisdiction, without prejudice to any rights you may have under laws that cannot be lawfully excluded.
• Australian law position: The Operator is not licensed in Australia, is not subject to ACMA regulation in respect of player disputes, and is not directly subject to Australian Consumer Law in its dealings with you. You acknowledge that any legal remedies you may seek will generally be under Curaçao law and through Curaçao-based mechanisms.

Contact Information

• Customer support:
  • Email: [email protected] (for general enquiries, account issues, responsible gambling and self-exclusion requests).
  • Live chat: Accessible via the Website's on-site chat interface (advertised as available 24/7, subject to technical availability).
• Legal and compliance correspondence:
  • Primary contact: [email protected] (please state "LEGAL" in the subject line for legal or regulatory enquiries).
  • Mailing / registered address: The specific legal entity name and postal address are not published on the Website at this time. If you require the current registered or mailing address for formal legal correspondence, you should request it by emailing [email protected], and the Operator will provide the relevant details where appropriate.
• Website: https://avantgarde-au.com (official site for Avantgarde Casino for players accessing from Australia and other permitted jurisdictions).