Responsible Gaming

Responsible gaming at Avantgarde Casino on avantgarde-au.com means approaching online gambling as entertainment, not as a way to make money or solve financial problems. It involves understanding the risks, setting clear personal limits and recognising when your play may no longer be recreational.

Avantgarde Casino promotes safer play by providing information, practical tools and access to independent support services. While the casino operates offshore under a Curaçao licence and is not regulated by Australian authorities, our aim is to help Australian players make informed, conscious choices about their gambling. If you are worried about your own behaviour or that of someone close to you, our support team is available via e-mail and live chat to discuss responsible gaming options and the controls described on this page.

Risk Awareness

Online gambling carries a risk of financial loss and, for some people, the development of problem gambling or gambling disorder. Understanding early warning signs helps you act before harm escalates. You may be at risk if one or more of the following applies:

• You gamble more frequently or for longer sessions than you originally planned.
• You often think about the casino when you are not playing, or feel restless until you log in.
• You increase stakes to chase previous losses or to feel the same excitement.
• You spend money on gambling that was intended for bills, rent, food or other essentials.
• You hide or minimise your gambling from family, friends or colleagues.
• You borrow money, sell belongings or use credit to continue gambling.
• You feel guilt, anxiety, low mood or even suicidal thoughts related to your gambling.
• You have tried to cut down or stop but find yourself returning to play.

Problem gambling can affect anyone regardless of age, income or background. If these signs feel familiar, consider using the tools on this page and contacting a professional support service in Australia.

Self-assessment: quick check

Ask yourself the following questions. Answering "yes" to several of them suggests you should seek help or use stricter limits:

• Do I gamble with money I cannot comfortably afford to lose?
• Have I needed to increase my usual bet size to get the same level of excitement?
• Have I ever lied to someone important to me about how much or how often I gamble?
• Do I gamble to escape stress, sadness, loneliness or other difficult feelings?
• Have I chased losses by returning to play as soon as possible after losing?
• Has my gambling caused arguments at home, at work or in relationships?
• Have I missed work, study or family obligations because of gambling?
• Do I feel unable to stop even when I want to?

If you are unsure about your answers, consider repeating this self-check after a week of tracked play, or completing a validated screening test such as the Problem Gambling Severity Index (PGSI) via an independent Australian service like Gambling Help Online.

Limits & Tools

Avantgarde Casino encourages players to use account-based controls to manage their time and spending. The tools described below are provided on avantgarde-au.com where technically available. If you cannot locate a particular setting, please contact [email protected] or use live chat for assistance.

Deposit limits (daily, weekly, monthly)

Deposit limits are designed to help you control how much money you can add to your casino balance over a chosen period.

1. Access your account: Log in to your Avantgarde Casino account and go to "My Account".
2. Open responsible gaming settings: Select "Responsible Gaming" or "Player Limits" (wording may vary).
3. Choose deposit limits: Click on "Deposit Limits".
4. Select a period: You can usually set:
   • a daily limit (maximum deposit allowed per calendar day),
   • a weekly limit (per Monday - Sunday or rolling 7 days), and
   • a monthly limit (per calendar month).
5. Enter your maximum amounts: In each relevant field, type the maximum AUD amount you are prepared to deposit (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month).
6. Confirm and save: Review the figures carefully, then click "Save" or "Confirm". You may be asked to enter your password again.

Important behaviour protections:

• Lowering your limits usually takes effect immediately.
• Increasing limits may be subject to a "cooling-off" delay (for example, 24 hours) and a confirmation step, to prevent impulsive changes.
• Once a limit is reached, further deposits within that period will be blocked until the limit resets.

Time limits and session reminders

Time-based tools help you monitor how long you spend playing.

1. Log in and open "My Account > Responsible Gaming".
2. Select "Session Limits" or "Reality Checks".
3. Choose how often you want a reminder pop-up (for example, every 15, 30 or 60 minutes of continuous play).
4. Optionally, set a maximum session duration, such as 60 or 120 minutes.
5. Save your settings. A timer will then show how long you have been active, and a reminder will prompt you to log out or take a break.

When a time limit is reached, you may be automatically logged out or asked to confirm whether you wish to continue. We strongly recommend treating such reminders as a signal to stop or step away, particularly if you are tired, emotional or trying to recover losses.

Short breaks ("Time-Out" 24 - 72 hours)

A Time-Out allows you to temporarily suspend access to your account for a short, fixed period while retaining the option to return later.

1. Go to the Time-Out section: After logging in, open "My Account", then select "Responsible Gaming" and choose "Time-Out" or "Short Break".
2. Select the duration: Common options include:
   • 24 hours,
   • 48 hours, or
   • 72 hours.
3. Confirm your choice: Read the description of what will happen. Tick the confirmation box and click "Confirm Time-Out".
4. During the Time-Out: You will not be able to deposit or wager. In most cases you will be unable to log in until the Time-Out expires.
5. After expiry: Access will automatically be restored. If you feel the urge to resume gambling immediately, consider extending your Time-Out or using self-exclusion instead.

If you cannot activate a Time-Out through your account, you may request one by e-mailing [email protected] from your registered e-mail address and clearly stating the desired break length.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who feel unable to control their gambling. It involves blocking access to your account for an extended period or permanently. Because Avantgarde Casino on avantgarde-au.com operates offshore under a Curaçao licence (Antillephone N.V. master licence 8048/JAZ) and is not regulated by Australian authorities, self-exclusion applies only to this website and does not automatically cover other gambling providers.

How to request temporary or permanent self-exclusion

1. Log in (if possible): Access your account and navigate to "My Account > Responsible Gaming > Self-Exclusion". If you are unable to log in or prefer not to, go directly to step 4.
2. Select the self-exclusion option: Choose "Self-Exclusion" rather than a Time-Out or simple limit.
3. Choose the duration: Common periods include:
   • 6 months,
   • 1 year,
   • 2 - 5 years, or
   • Lifetime (permanent) exclusion.
4. Confirm your decision: Carefully read the information displayed, tick any acknowledgment boxes, and click "Confirm Self-Exclusion". You may be asked to re-enter your password or confirm via e-mail.
5. Requesting by e-mail: If you cannot use the on-site form, send an e-mail from your registered address to [email protected] with:
   • your full name,
   • your username,
   • date of birth, and
   • the requested self-exclusion period (for example, "at least 6 months" or "permanent/lifetime").

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in, place bets, claim bonuses or make deposits for the duration of the exclusion. This block is intended to be firm and non-negotiable.
• New accounts: Creating new accounts during an exclusion is a serious breach of responsible gaming rules. If detected, such accounts may be closed and any winnings voided.
• Balance and withdrawals:
  • Real-money funds that are not subject to active bonus wagering requirements may usually be withdrawn after identity and security checks.
  • You may need to contact [email protected] to arrange withdrawal because you might not be able to access the cashier while excluded.
  • Bonus funds and associated winnings may be forfeited, in line with the Terms & Conditions and Bonus Rules.
• Reopening an account:
  • For fixed-term exclusions (for example, 6 or 12 months), your account generally remains blocked until the full period expires.
  • Requests to lift an exclusion early will normally be refused, as this would defeat its protective purpose.
  • Lifetime exclusions are intended to be permanent; reopening is highly unlikely and at the operator's sole discretion.

Important jurisdiction note: Self-exclusion at Avantgarde Casino does not extend to other offshore casinos, including any that may be operated within the same affiliate network. To widen your protection, consider external blocking tools and, where eligible, national self-exclusion registers as described below.

Support Resources

Independent professional support is an essential part of responsible gaming. Avantgarde Casino cannot provide financial, psychological or legal counselling, but we strongly encourage you to contact specialised services, particularly those based in Australia, if you are concerned about gambling-related harm.

Local support for players in Australia

• National Gambling Helpline - 1800 858 858
  • Service: Free, confidential counselling and support for anyone affected by gambling (including family and friends).
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to free interpreter services on request.
  • Website: gamblinghelponline.org.au (live chat, e-mail support, self-help tools).
• Gambling Help Online (Australia)
  • Website: gamblinghelponline.org.au
  • Service: Online chat and e-mail counselling, self-assessment tools, practical guides for players and affected others.
  • Hours: Online chat typically available 24/7.
  • Languages: English (with some translated resources and interpreter support via the helpline).
• Lifeline Australia - 13 11 14
  • Service: Crisis support and suicide prevention (not gambling-specific but highly relevant when distress is severe).
  • Hours: 24/7 telephone crisis line; text and online chat also available.
  • Languages: English, with some access to interpreter services.
  • Website: lifeline.org.au
• Beyond Blue - 1300 22 4636
  • Service: Support for anxiety, depression and related issues, which often accompany gambling problems.
  • Hours: 24/7 phone support, online chat during scheduled hours.
  • Website: beyondblue.org.au
• State and territory gambling help services
  • Each Australian state and territory funds local Gambling Help services (phone, face-to-face and online). You can access these via Gambling Help Online - Where to get help.

International support organisations

National self-exclusion schemes (external to Avantgarde Casino)

Certain countries operate national online gambling self-exclusion registers. These are independent of Avantgarde Casino and may not cover offshore sites like avantgarde-au.com, but can provide added protection if you gamble in those jurisdictions.

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Covers UK-licensed online operators. Once registered, you cannot use UK-regulated gambling sites for your chosen period (6 months, 1 year or 5 years).
  • Note: Avantgarde Casino is licensed in Curaçao, not in the UK, and is generally not part of GamStop.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Information: Available through the Spanish Directorate General for the Regulation of Gambling (DGOJ).
  • Allows residents to exclude themselves from licensed Spanish gambling operators.
  • Note: This register does not usually extend to offshore operators licensed in Curaçao.

Blocking tools and apps

Blocking software can help prevent access to gambling sites, including offshore operators, across your devices. These tools are offered by independent providers and are not controlled by Avantgarde Casino:

• Gamban - gamban.com
  • Paid software that blocks access to a wide range of gambling websites and apps on phones, tablets and computers.
• BetBlocker - betblocker.org
  • Free blocking tool that allows you to set a restriction period and block access to thousands of gambling domains.
• Device-level and parental controls
  • Built-in features on operating systems, routers and app stores can also be configured to restrict gambling content.

These tools are not foolproof, but they significantly raise the barrier to impulsive gambling, particularly when combined with self-exclusion and professional support.

Support for families and friends

Family members and close friends affected by someone else's gambling can access dedicated resources, including:

• Gambling Help Online - "For family and friends" resources: gamblinghelponline.org.au/i-am-affected-by-someone-elses-gambling
• Gam-Anon (families of compulsive gamblers): gam-anon.org
• Local peer-support forums and online chats hosted by national and international services listed above.

All reputable services treat your information confidentially and use trained counsellors or experienced peers. Reaching out early can help you protect your wellbeing and make informed decisions about next steps.

Help for Family

Gambling problems rarely affect only the person who plays. If you are worried about a family member, partner, friend or colleague using Avantgarde Casino on avantgarde-au.com or any other gambling site, you are entitled to support in your own right.

How to start a conversation

• Choose the right moment: Avoid discussions when either of you is angry, intoxicated or in the middle of a crisis. Pick a calm time and private space.
• Use "I" statements: Focus on how their gambling affects you rather than accusing them. For example, "I feel worried when I see you gambling late at night" rather than "You are ruining everything."
• Be specific and factual: Mention particular events (missed bills, mood changes, secrecy) instead of general criticisms.
• Listen actively: Allow them to explain how they feel. People often gamble to cope with other issues such as stress, anxiety or loneliness.
• Avoid taking over control: You can set your own boundaries, but you cannot force another adult to change. Encourage help-seeking rather than issuing threats you cannot keep.

Encouraging support and practical steps

• Suggest that they complete a self-assessment and contact an independent service such as:
  • Gambling Help Online (AU)
  • National Gambling Helpline 1800 858 858 (Australia)
  • Gambling Therapy or GamCare (if they are abroad or prefer international options).
• Offer to sit with them while they:
  • set deposit and time limits on their Avantgarde Casino account,
  • activate a Time-Out or self-exclusion, and
  • install blocking software such as Gamban or BetBlocker on shared devices.
• Respect their privacy but encourage transparency about finances where your joint responsibilities (for example, rent or childcare) are involved.

Support resources for affected others

• Gambling Help Online (Australia) - for affected others: gamblinghelponline.org.au/i-am-affected-by-someone-elses-gambling
• Gam-Anon: Peer support for families and friends of problem gamblers - gam-anon.org
• Online forums and chats: Many national services, including Gambling Help Online and Gambling Therapy, host moderated forums where you can share experiences anonymously.
• Mental health and relationship services:
  • Lifeline Australia - 13 11 14 - for crisis support.
  • Beyond Blue - 1300 22 4636 - for anxiety, depression or stress.
  • Local psychologists, psychiatrists or counsellors experienced in addiction and family therapy.

If you are in immediate danger or considering self-harm, contact emergency services (000 in Australia) or a crisis service such as Lifeline without delay.

Operator's Commitment

Avantgarde Casino is operated from outside Australia under a Curaçao sub-licence issued by Antillephone N.V. (master licence 8048/JAZ). Although oversight from this regulator is more limited than that of Australian authorities such as the Australian Communications and Media Authority (ACMA), we recognise the importance of mitigating gambling-related harm for Australian players and all users of avantgarde-au.com.

Internal risk monitoring

Within the constraints of the platform and licensing framework, Avantgarde Casino endeavours to implement the following responsible gaming measures:

• Behavioural analysis: Automated systems may review basic account activity indicators, such as:
  • very frequent deposits within short periods,
  • rapid escalation of stakes,
  • extended sessions without breaks, and
  • repeated attempts to deposit after failed payments.
• Informational warnings: Where risk patterns are detected, the casino may display on-screen messages reminding you to consider limits, take a break, or review this Responsible Gaming page.
• Prominent tools: Links to deposit limits, Time-Out and self-exclusion options are intended to be accessible via the "Responsible Gaming" section of each player's account.
• Age and identity controls: The operator may request verification documents (KYC) to confirm that you are at least 18 years old and to comply with anti-money laundering obligations. Accounts found to belong to minors will be closed and any gambling voided.

When we may contact you proactively

The support team may, at its discretion and within legal and technical limits, initiate contact with you if your account exhibits behaviour that appears to involve elevated risk, for example:

• a sudden, unusual increase in deposit frequency or amounts,
• multiple attempts to reverse withdrawals immediately after requesting them,
• repeated use of bonuses combined with extended play sessions, or
• direct expressions of distress or loss of control in interactions with support.

If contact is made, it may take the form of an e-mail from [email protected] or a message via live chat, and may include:

• information about responsible gaming tools,
• suggestions to set or reduce limits or to take a Time-Out or self-exclusion, and
• signposting to independent support organisations.

Limitations of protection: Because Avantgarde Casino is not licensed in Australia and is overseen by a Curaçao regulator that historically plays a limited role in individual player disputes, the protections described here are mainly voluntary practices. They do not replace your responsibility to use gambling strictly as entertainment and to seek professional help if you experience harm. Australian Consumer Law (ACL) protections generally do not apply to disputes with this offshore operator.

Updates

Responsible gaming practices, legal requirements and platform capabilities can change over time. Avantgarde Casino may update this page to reflect new tools, policy changes or regulatory developments affecting offshore operators and Australian players.

• How you will be notified:
  • Updated information will be published on this page: avantgarde-au.com/responsible-gaming.
  • For significant changes that materially affect your rights or the functionality of responsible gaming tools, the casino may:
    • send an e-mail notification to the address registered on your account, and/or
    • display a notice or banner after login or at the top of affected pages (for example, Terms & Conditions or the cashier).
• Your responsibility:
  • It is your responsibility to review this page periodically so that you remain informed about the tools and options available to you.
  • If you do not understand a change, you should contact support via e-mail or live chat for clarification.

Last updated: 21 February 2026. Information on licensing and support availability is based on data known up to this date. Because Avantgarde Casino operates under a Curaçao licence (Antillephone N.V. master licence 8048/JAZ) and may use mirror domains to address access issues in Australia, players should verify current details via the official site and the Antillephone validator at validator.antillephone.com (which may require access from a non-restricted country).

Contact & Feedback

If you have questions about responsible gaming at Avantgarde Casino on avantgarde-au.com, or if you wish to request limits, a Time-Out or self-exclusion, please contact the support team using the details below.

Responsible gaming contact details

• E-mail (primary contact): [email protected]
  • For general responsible gaming questions, limit changes, Time-Out and self-exclusion requests.
  • Typical response time: 24 - 48 hours (observed in January 2025 and still indicative as of early 2026).
• Live chat:
  • Accessible via the live chat icon on the website when logged in or visiting the main lobby.
  • Advertised availability: 24/7; observed initial responses generally within a few minutes, with possible longer waits for complex issues.
• Telephone:
  • At the time of the last update (21 February 2026), Avantgarde Casino has not published a dedicated telephone number for the responsible gaming department or general customer support.
  • Please use e-mail or live chat as your primary communication channels.

Feedback and self-control request form

You may also use the following form to submit responsible gaming-related requests or feedback. Submission of this form does not guarantee that limits or exclusions will be applied until you receive written confirmation from support. Always provide accurate account details so that your request can be processed.

Responsible Gaming - Contact & Self-Control Requests

Full name (as registered on your account):


E-mail address (registered on your account):


Username / Account ID:


Reason for contact:
Please choose... Information about responsible gaming Set or change deposit/time limits Request Time-Out (24 - 72 hours) Request self-exclusion (6 months to lifetime) I am concerned about my gambling behaviour I am concerned about someone else's gambling Other responsible gaming matter

Details of your request (include desired limits or exclusion period, if applicable):

Confidentiality notice: Information you provide via this form or by e-mail will be handled in accordance with the site's privacy policy and used primarily for managing your account and responsible gaming measures. It does not replace contact with independent professional services in Australia or elsewhere.

Submit request

Please remember that Avantgarde Casino is an offshore operator licensed in Curaçao and not regulated by Australian authorities such as ACMA. While we strive to support responsible gaming, your strongest protections come from your own limits, informed choices and, where necessary, assistance from qualified health, financial and legal professionals in your local jurisdiction.