Privacy Policy

This Privacy Policy explains how Avantgarde Casino, operating via the website avantgarde-au.com ("Avantgarde Casino", "we", "us", "our"), collects, uses, discloses, stores, and protects your personal information. It applies to all players, account holders, affiliates, and other visitors who access or use avantgarde-au.com, whether or not they create an account or place wagers. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to meet applicable requirements under Curaçao licensing rules and to align, where relevant, with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as with international standards including the EU General Data Protection Regulation (GDPR) and Mexican data protection regulations. It should be read together with our Terms & Conditions, Bonus Terms, and Responsible Gaming information.

Effective date: 1 January 2026

Who We Are

Avantgarde Casino is an offshore online gambling service that targets Australian players and operates solely via the domain avantgarde-au.com. The brand name used for this project is Avantgarde Casino and the project identifier is Avantgarde Casino.

Our games and platform are provided under an online gambling sub-licence issued by Antillephone N.V. in Curaçao, under master license number 8048/JAZ. Avantgarde Casino forms part of the AffDynasty affiliate and management network, which operates a group of Rival Gaming - powered casinos.

As of February 2026, the specific operating company name, registration number, and full registered office address have not been disclosed in the public materials available on avantgarde-au.com. We recognise that this information is important for transparency. Upon written request, we will provide you with the then-current legal entity details and registered address, and we will update this Privacy Policy once such information is formally published on our website.

Data protection contact (Data Protection Officer / Privacy Team):

• Email: [email protected] (please include "Privacy request" in the subject line)
• Online: On-site live chat (24/7, subject to availability)
• Postal: We do not currently maintain a dedicated Australian mailing address. If you require a postal address for a formal privacy request or complaint, contact us by email or live chat and we will provide the current registered office mailing details for our operating company.

What Personal Data We Collect

We collect only the personal data that is reasonably necessary for operating avantgarde-au.com, providing you with casino services, and meeting our legal and regulatory obligations. The categories of data we may collect include:

Identity and contact information

• Identification data: full name, date of birth, gender, nationality, and proof-of-identity details (e.g., passport, national ID, driver licence) collected for age verification and KYC/AML purposes.
• Contact data: email address (including [email protected] as the primary contact point), telephone number(s), residential address, and country of residence.
• Account data: username, internal player ID, password (stored in hashed form), language and currency preferences, communication preferences, and self-exclusion or limit settings.

Technical and device data

• Technical identifiers: IP address, approximate geolocation derived from IP, device identifiers, browser type and version, operating system, time zone setting, and other device configuration information.
• Usage and log data: access dates and times, pages viewed, referral URLs, session duration, clickstream data, error logs, and interaction logs with support (live chat transcripts and email logs).

Payment and financial data

• Payment details: partial payment card details (masked where possible), cardholder name, billing address, transaction identifiers, payment method used (e.g., credit card, e-wallet, voucher, cryptocurrency), and deposit/withdrawal history.
• Financial verification data: bank statements, utility bills, proof of income or source-of-funds documentation where required under KYC/AML laws.

Gaming and behavioural data

• Gameplay information: bets placed, games played, session times, win/loss records, bonuses claimed, wagering progress, game errors or disconnect events.
• Behavioural data: clicks and navigation patterns on avantgarde-au.com, responsiveness to offers, responsible gaming tool usage, and indicators of potentially risky or fraudulent behaviour.

Cookies and similar technologies

• Cookies: small text files stored on your device, including session cookies (deleted when you close your browser) and persistent cookies (remain for a set period).
• Similar technologies: web beacons, tracking pixels, HTML5 local storage, and SDK-based identifiers in downloadable clients.
• These technologies are used for authentication, security, remembering preferences, performance monitoring, analytics, and - where you consent - for targeted marketing and affiliate tracking.

Where required by law, we will clearly indicate when providing certain data is mandatory (for example, for age verification or payment processing). If you choose not to provide mandatory data, you may not be able to open or maintain an account or use specific services.

Legal Basis for Processing

Because we serve players in multiple jurisdictions and operate from an offshore location, our processing of personal data is grounded in a combination of contractual necessity, legal obligations, consent, and legitimate interests. To the extent that EU GDPR-style concepts apply or are adopted by us as best practice, the main legal bases include:

• Contractual necessity: We process personal data to enter into and perform our agreement with you, including:
  • creating and managing your Avantgarde Casino account;
  • verifying your age and eligibility to gamble;
  • processing deposits, wagers, bonuses, and withdrawals;
  • providing customer support and resolving account issues.
• Compliance with legal and regulatory obligations: We must collect, verify, and retain certain data to comply with:
  • anti-money laundering (AML) and counter-terrorist financing rules;
  • know-your-customer (KYC) and age verification requirements;
  • accounting, tax, and record-keeping laws in relevant jurisdictions;
  • Curaçao licensing conditions and any similar regulatory reporting obligations.
• Legitimate interests: Where permitted, we process personal data because it is necessary for our legitimate interests or those of third parties, including:
  • protecting the integrity and security of avantgarde-au.com and our systems;
  • detecting and preventing fraud, abuse, bonus misuse, and other prohibited behaviours;
  • performing analytics to understand and improve our products and services;
  • enforcing our Terms & Conditions and defending legal claims.
  We balance these interests against your rights and expectations and implement safeguards to minimise impacts on your privacy.
• Consent: In specific cases we rely on your freely given consent, for example:
  • sending you marketing communications by email, SMS, or push notification;
  • using non-essential cookies or similar technologies for personalised advertising;
  • sharing limited data with affiliates and advertising networks for targeted offers.
  You can withdraw your consent at any time as described in the "Your Rights" and "Cookies & Tracking Technologies" sections; withdrawal will not affect prior lawful processing.

For users in Australia, we aim to align our practices with the Australian Privacy Principles (APPs) to the extent that the Privacy Act applies to us as an offshore provider "carrying on business in Australia". For users in the EU/EEA and Mexico, we endeavour to align with GDPR and the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), even where these laws are not mandatorily applicable.

Purpose of Processing

We use your personal data only for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes. The main purposes include:

• Providing and operating casino services: setting up and managing your account; enabling gameplay, wagers, deposits, and withdrawals; granting bonuses and promotions; processing payments; maintaining your transaction history; and providing customer support through email and live chat.
• Compliance and risk management: conducting KYC/AML checks; age and identity verification; sanctions screening where applicable; detecting suspicious patterns or fraudulent activity; and complying with our licensing and legal obligations in Curaçao and other relevant jurisdictions.
• Service improvement and analytics: analysing aggregated or pseudonymised usage data (such as game popularity, device types, and session length) to improve platform performance, fix bugs, enhance user experience, and optimise our game offering, including Rival, Betsoft and Saucify titles.
• Marketing and personalisation: sending promotional emails about bonuses, tournaments, and new games; tailoring content and offers based on your gameplay behaviour; managing affiliate-tracking activities under the AffDynasty network; and measuring the effectiveness of campaigns, subject to your marketing preferences.
• Responsible gaming: monitoring play patterns for signs of problem gambling; applying deposit, loss, or wager limits; processing self-exclusion or cool-off requests; and communicating with you about responsible gambling where appropriate.
• Security, integrity, and dispute resolution: protecting our systems, investigating potential security incidents or policy breaches, enforcing the Terms & Conditions, handling complaints and chargebacks, and establishing, exercising, or defending legal claims.

Disclosure & Sharing

We do not sell your personal information in the sense of exchanging it for monetary consideration. However, we do share personal data with carefully selected third parties where necessary for the purposes described above, or where you have provided consent. These third parties are required to process data only on our documented instructions and to implement appropriate security measures.

• Payment and banking partners: payment gateways, card processors, e-wallet providers, voucher or cryptocurrency processors, and banking institutions that process your deposits and withdrawals. We share identity and transaction data as needed to complete payments, fulfil AML obligations, and handle chargebacks or disputes.
• Platform and service providers: gaming software suppliers (such as Rival Gaming, Betsoft, and Saucify), hosting providers, IT support and security vendors, analytics providers, anti-fraud and risk management services, customer support tools (including live chat platforms), and email delivery systems.
• Affiliates and marketing partners: members of the AffDynasty network and advertising partners that refer players to Avantgarde Casino. We may share limited data (such as a player ID, registration date, and basic activity metrics) for tracking conversions and calculating affiliate commissions, and - where legally permitted - for personalised offers.
• Regulators and public authorities: Curaçao licensing authorities (including Antillephone N.V.), financial intelligence units, law enforcement agencies, tax authorities, courts, and other governmental bodies where required by law, regulation, or legal process, or to protect our rights, players, or the public.
• Professional advisers: lawyers, auditors, compliance consultants, and similar professionals assisting with regulatory compliance, audits, risk management, and dispute resolution, subject to confidentiality obligations.
• Corporate transactions: in the event of a merger, acquisition, restructuring, or sale of assets relating to Avantgarde Casino, we may transfer personal data to the relevant third party, subject to contractual safeguards and continued protection of your rights.

Where required, we will obtain your consent before sharing personal data with advertising networks or similar partners for behavioural advertising. We do not authorise third parties to use your personal data for their own independent marketing unless you have expressly agreed.

International Transfers

Avantgarde Casino is an offshore operator, and your personal data may be transferred to, stored in, or accessed from jurisdictions outside your country of residence, including countries that may not provide the same level of data protection as Australia, the EU/EEA, or Mexico.

• Primary locations: Curaçao (licensing and some operational functions), data centres in the European Union/European Economic Area, the United Kingdom, and other locations where our hosting, payment, and support providers operate.
• Additional destinations: United States, Canada, and other countries where IT, security, or analytics service providers are based. Some of these jurisdictions may have data protection laws that differ from those in your home country.

Where your data is transferred internationally, we implement appropriate safeguards, including:

• Contractual protections: standard contractual clauses or equivalent data transfer agreements requiring recipients to protect personal data to a standard consistent with applicable laws and this Privacy Policy.
• Technical and organisational measures: strong encryption in transit and at rest, strict access controls, logging and monitoring, and regular security reviews of third-party providers.
• Regulatory frameworks: where relevant, we may rely on adequacy decisions or recognised arrangements (such as the EU - US Data Privacy Framework or its successors) for transfers between specific regions. We do not rely on the invalidated EU - US Privacy Shield for new transfers.

By using avantgarde-au.com, you acknowledge that your personal data may be processed in these locations. Where required by law, we will seek your explicit consent for certain international transfers and will provide additional information upon request.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. Retention periods may vary depending on the category of data and applicable laws.

• Player account and identity data: generally retained for no more than 5 years after account closure, unless a longer period is required by law (for example, AML or accounting rules may require retention for up to 7 years or more). If your account remains active, we retain data for the duration of your relationship with us.
• KYC/AML documentation: copies of identity documents, proof of address, source-of-funds evidence, and related verification records are typically retained for the legally mandated period (often between 5 and 7 years) after the end of the business relationship or the date of the last transaction.
• Transaction and gaming records: bet histories, transaction logs, and game outcomes are retained for a period necessary to handle chargebacks, disputes, audits, and regulatory reporting, usually at least 5 years after the relevant transaction.
• Marketing data: email preferences and marketing interaction data are kept while you remain subscribed and for a limited period (typically up to 2 years) after you opt out, solely to ensure that your opt-out is respected and for internal reporting.
• Technical logs: security and system logs (including IP logs) are retained for shorter periods (often 6 - 24 months), unless needed in connection with active investigations, security incidents, or legal proceedings.

When data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you. Where deletion is not immediately possible (for example, data stored in backup systems), we will isolate it from further active processing until it can be securely removed.

Your Rights

We respect your privacy rights and aim to give you meaningful control over your personal data. The exact rights available to you may differ depending on your residence and applicable laws (for example, Australia, the EU/EEA, or Mexico). However, as a general rule we seek to honour the following rights:

Core rights (aligned with GDPR and Mexican law)

• Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the data and related information (such as purposes of processing, categories of data, and recipients).
• Right to rectification (correction): you can request that we correct inaccurate or incomplete personal data. In many cases you may update certain details directly in your account profile.
• Right to erasure ("right to be forgotten" / cancellation): in certain circumstances you may request deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent. This right is subject to legal retention requirements (particularly KYC/AML obligations) that may prevent immediate deletion.
• Right to restriction of processing: you can ask us to limit processing of your data, for example while we verify its accuracy or assess an objection, or where processing is unlawful and you prefer restriction over deletion.
• Right to object: where we rely on legitimate interests for processing, you may object on grounds relating to your particular situation. We will stop processing unless we demonstrate compelling legitimate grounds. You always have the right to object to direct marketing, in which case we will stop using your data for that purpose.
• Right to data portability: where technically feasible, you may request to receive certain personal data you have provided to us in a structured, commonly used, machine-readable format, and to have it transmitted to another controller, where the processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time via your account settings, unsubscribe links, or by contacting us. Withdrawal does not affect the lawfulness of prior processing.

Specific notes for Mexican users (ARCO rights)

If you are located in Mexico, you may have specific ARCO rights (Access, Rectification, Cancellation, and Opposition) under the LFPDPPP and its regulations. We will process ARCO requests in line with those rules, subject to applicable exemptions (e.g., for AML retention). You may also request that we limit the use or disclosure of your personal data for secondary purposes, such as marketing.

Procedures, timeframes, and cost

• How to exercise your rights: send a request to [email protected] with "Privacy request" in the subject line, or contact us via live chat and ask to be connected to the privacy team. We may ask you to confirm certain account details or provide identification to prevent unauthorised access.
• Response times: we aim to respond to all valid requests within 30 days of receipt. If your request is complex or we receive numerous requests, we may extend this by a further 30 days, but we will inform you of the extension and reasons.
• Fees: we generally handle requests free of charge. We may charge a reasonable fee or refuse to act on clearly unfounded, excessive, or repetitive requests, in line with applicable law.

Some rights may be limited where the exercise would interfere with our legal obligations (for example, AML record-keeping), the rights of others, or ongoing investigations. Where we decline your request in whole or in part, we will explain the reasons, subject to any legal restrictions.

Cookies & Tracking Technologies

We use cookies and similar technologies on avantgarde-au.com and within downloadable clients to provide essential functionality, improve performance, and, where permitted, support analytics and marketing. Cookies do not typically contain information that directly identifies you, but they may be linked to your account.

Types of cookies

• Strictly necessary (functional) cookies: required for the website and games to operate, including authentication, security, and basic navigation (e.g., keeping you logged in during a session, remembering language/currency choices, maintaining game sessions).
• Performance and analytics cookies: collect aggregated information about how visitors use the site (pages visited, error messages, loading times). We use these to understand and improve performance and usability.
• Preference cookies: remember your settings and preferences over time, such as whether you wish to see certain pop-ups or site themes.
• Advertising and affiliate cookies: used, where legally permitted and subject to your consent, to track referrals from affiliates (including the AffDynasty network), measure campaign effectiveness, and present more relevant promotions.
• Third-party cookies: set by external services integrated into the site, such as analytics platforms, fraud-prevention tools, or customer support widgets.

Managing cookies

• Browser settings: you can usually configure your browser to block or delete cookies, or to alert you when cookies are being placed. Please note that blocking strictly necessary cookies may cause parts of the site or games to function improperly or not at all.
• Internal cookie panel: where available, we provide on-site controls (for example, via a cookie banner or preferences panel) that allow you to accept or reject non-essential cookies and to change your choices at any time.
• Do Not Track signals: our services do not currently respond to browser "Do Not Track" signals in a standardised way, but you may use the tools above to control tracking technologies.

For more detailed information about specific cookies used on avantgarde-au.com, their duration, and how to manage them, please refer to any dedicated cookie information we may publish or contact us at [email protected].

Data Security

We take the security of your personal data seriously and implement a combination of technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. While no system is completely secure, we continuously assess and improve our controls.

• Encryption: data transmitted between your device and avantgarde-au.com is protected using Transport Layer Security (TLS) version 1.2 or higher. Sensitive information is encrypted in transit and, where appropriate, at rest. Passwords are stored using industry-standard hashing techniques.
• Access controls: access to personal data is restricted to authorised personnel and service providers on a need-to-know basis, following the principle of least privilege. Strong authentication measures (including multi-factor authentication where feasible) are deployed for administrative accounts.
• Network and system security: we utilise firewalls, intrusion-detection and prevention systems, anti-malware solutions, and logging and monitoring tools to help detect and respond to suspicious activity. Regular updates and security patches are applied to critical systems.
• Organisational measures: staff with access to personal data receive privacy and security training, are bound by confidentiality obligations, and are subject to internal policies governing acceptable use and data handling.
• Risk management and audits: we conduct periodic reviews of our security posture and may commission independent assessments of critical systems. We seek to align our practices with recognised frameworks such as ISO 27001 and SOC 2, although we may not hold formal certification as of February 2026.
• Incident response: we maintain processes to identify, investigate, and mitigate security incidents. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, we will notify affected users and, where required, relevant supervisory authorities in line with applicable law.

You can help protect your account by using a strong, unique password, keeping your login details confidential, enabling available security features, and immediately contacting us via [email protected] or live chat if you suspect any unauthorised access.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.

How to contact us

• Email (privacy and support): [email protected]
• Live chat: available on avantgarde-au.com (advertised as 24/7). Initial responses are typically provided within a few minutes, with longer times for complex queries.
• Postal address: because we operate offshore and do not maintain a public Australian office, please contact us by email or live chat to obtain the current registered office mailing address of our operating company in Curaçao for formal written complaints.

Complaint procedure

1. Submission: send us a detailed description of your concern, including your username, relevant dates, and any supporting evidence. If the complaint relates to a specific data subject right, clearly indicate the right you wish to exercise.
2. Acknowledgement: we will acknowledge receipt of your complaint as soon as reasonably practicable and in any event within 7 days.
3. Investigation: we will review your complaint, gather relevant information, and, if necessary, request additional details from you. Complex matters may involve consultation with our legal or compliance advisers.
4. Response: we aim to provide a substantive response within 30 days. Where this is not possible, we will inform you of any delay, the reasons for it, and a revised timeframe.
5. Escalation: if you remain dissatisfied with our response, you may escalate your complaint to the relevant supervisory authority as described below.

Supervisory authorities and external escalation

• Australia (privacy): If you are in Australia and believe your privacy has been interfered with in breach of the Privacy Act 1988 (Cth), you may contact the Office of the Australian Information Commissioner (OAIC):
  • Website: https://www.oaic.gov.au
• Mexico: If you are in Mexico and believe your rights under the LFPDPPP have been infringed, you may contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI):
  • Website: https://home.inai.org.mx
• European Union / EEA: If you are in the EU/EEA, you may lodge a complaint with your local data protection authority (DPA). Contact details are available on the European Data Protection Board (EDPB) website at https://edpb.europa.eu.

Please note that Avantgarde Casino is not licensed by Australian regulators (including ACMA) and does not hold an Australian Registered Body Number (ARBN). As a result, certain protections under Australian Consumer Law (ACL) may not be available to you in disputes with this operator. However, this does not limit any privacy or data protection rights you may have under applicable law.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. When we make material changes, we will take appropriate steps to inform you.

• Notification methods: we may notify you of changes by:
  • posting an updated version of this Privacy Policy on avantgarde-au.com;
  • displaying a prominent banner or pop-up notice on the website;
  • sending an email to the address associated with your account; and/or
  • providing alerts within your account dashboard (if available).
• Advance notice: for significant changes that materially affect how we process your personal data (for example, introducing new categories of data, new purposes, or new types of recipients), we will, where practicable, provide at least 30 days' notice before the changes take effect. In urgent cases (such as to comply with law or address security risks), changes may take effect sooner, but we will inform you as soon as reasonably possible.
• Your options: if you do not agree with an updated Privacy Policy, you may:
  • adjust your privacy or marketing settings;
  • withdraw consent for certain processing activities;
  • close your account and request deletion or restriction of your data, subject to legal retention requirements.

Last updated: February 2026. Any material changes made after this date will be summarised in a change log or highlighted in the notice accompanying the updated policy.